Commercial recoveries
Process led, proactive recovery of volume debts from businesses
or individuals, using award-winning case management systems.
Our 70-strong team boasts an exceptional record of
successful debt recovery in all sectors of the economy.
We have particular expertise in pursuing the recovery of bulk
consumer debt. In 2008 we collected in excess of £170 million (and
secured a further £130 million) using a sophisticated case
management system.
We operate innovative costs structures. We have devised a
specialist fixed fee product to cater for low balance debts.
The team
We have an experienced and dedicated debt recovery team led by Head
of Practice Area, Andrew Cox. The team comprises solicitors,
paralegals and administrators. Our quality standards are
underwritten by high levels of auditing, supervising, training and
coaching. Our team leaders operate on low management gearing (1:6)
to ensure consistently high levels of performance. We believe
the quality of our people is the key to our success. Over 70% of
our paralegals are law graduates.
Case management
We operate an in house developed version of Visualfiles case
management system. In 2008 our Business Systems team received a
national award from Visualfiles for the best use of their system.
The flexibility of the system and the expertise of our developers
give us the ability to design and implement bespoke processes and
reporting suites. We work with clients to maximise efficient
interface between their systems and ours.
We have provided our services to a number of major financial
institutions and debt purchase clients for over six years with
excellent results.
Current clients include the UK’s largest personal lender, four
global debt purchasers, ScottishPower and the Motor Insurers’
Bureau. We believe we have the right people and processes to
deliver a high quality service tailored to your needs.
Our systems have been specially developed to make the process as
simple and rapid as possible.
Achieving early settlement means we need only issue court
proceedings in 20% of cases. We are expert in all forms of
enforcement, and we have had particular success with voluntary
charges, charging orders and attachment of earnings orders.
We also have a specialised insolvency team, which progress
appropriate matters from statutory demand through to the
realisation of assets by our appointee as trustee in
bankruptcy.
Our approach is professional, efficient and process-driven. We
understand that there are different levels of sensitivity regarding
collection methods, and we respond to your preferences and
requirements at every stage.
Above all, we have a culture of constant improvement and
dedication to client satisfaction. Data capture and prediction of
percentages of debt collected are essential parts of our
service.
"Extremely professional, amiable and friendly..."
Chambers 2007
