Commercial recoveries
Process led, proactive recovery of volume debts from businesses
or individuals, using award-winning case management systems.
Our fully trained, 70-strong team boasts an
exceptional record of successful debt recovery in all sectors of
the economy.
We operate innovative costs structures.
We have devised a specialist fixed fee product to cater for low
balance debts.
The team
We have an
experienced and dedicated debt recovery team led by Head of
Practice Area, Jill Cox. The team comprises solicitors, paralegals
and administrators. Our quality standards are underwritten by high
levels of auditing, supervising, training and coaching. Our team
leaders operate on low management gearing (1:6) to ensure
consistently high levels of performance. We believe the
quality of our people is the key to our success. Over 70% of our
paralegals are law graduates.
Case Management
We
operate an in house developed version of Visualfiles case
management system. In 2008 our Business Systems team received a
national award from Visualfiles for the best use of their system.
The flexibility of the system and the expertise of our developers
give us the ability to design and implement bespoke processes and
reporting suites. We work with clients to maximise efficient
interface between their systems and ours.
Our systems have been specially developed to
make the process as simple and rapid as possible.
Achieving early settlement means we need only
issue court proceedings in 20% of cases. We are expert in all forms
of enforcement, and we have had particular success with voluntary
charges, charging orders and attachment of earnings orders.
We also have a specialised insolvency team,
who progress appropriate matters from statutory demand through to
the realisation of assets by our appointee as trustee in
bankruptcy.
Our approach is professional, efficient and
process-driven. We understand that there are different levels of
sensitivity regarding collection methods, and we respond to your
preferences and requirements at every stage.
Above all, we have a culture of constant
improvement and dedication to client satisfaction. Data capture and
prediction of percentages of debt collected are essential parts of
our service.
"Extremely professional, amiable and friendly..."
Chambers 2007
