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Commercial recoveries

Process led, proactive recovery of volume debts for Banks, Debt Purchasers and financial institutions from businesses and/or individuals using award-winning case management systems.

Our experienced team boasts an exceptional record of successful volume debt recovery in all sectors.

We have particular expertise in pursuing the recovery of bulk consumer debts.  We have provided our service to a number of major financial institutions and debt purchase clients since 2003 with excellent results.  To date we have collected in excess of £200 million (and secured a further £150 million) for these clients using our sophisticated case management systems.

Current clients include the UK's largest personal lender, five global debt purchasers, ScottishPower and the Motor Insurers' Bureau.

We operate innovative costs structures and can offer a specialist fixed fee product for low balance debts.

The team

We offer an experienced and dedicated team led by Head of Practice Area, Andrew Cox, comprising solicitors, paralegals and administrators.  Our quality standards are underwritten by high levels of auditing, supervising, training and coaching. Our team leaders operate on low management gearing to ensure consistently high levels of performance.  We believe that the quality of our people is the key to our success.

Case management

The team operates an award-winning in house developed version of Visualfiles case management system.  The flexibility of the system and the expertise of our developers give us the ability to design and implement bespoke processes and reporting suites to enables us to work with clients to maximise an efficient interface between their systems and ours.

We believe that we have the right people and processes to deliver a high quality service tailored to your needs, aimed at making the process as simple and rapid as possible.  Achieving early settlement means that we need only issue court proceedings in around 20% of cases, and effective data capture and prediction of percentages of debt collected are essential parts of our service.

We are expert in all forms of enforcement. We have had particular success with voluntary charges, charging orders and attachment of earnings orders.

We also have a specialist insolvency team which can progress appropriate matters from statutory demand through to the realisation of assets by a trustee in bankruptcy or liquidator.

Our approach is professional, efficient and process-driven. We understand that there are differing levels of sensitivity regarding collection methods, and we respond to your preferences and requirements at every stage.

Above all, we have a culture of constant improvement and dedication to client satisfaction.

Andrew Cox
"We believe we have the right people and processes to deliver a high quality service tailored to your needs"
Andrew Cox

Direct dial: +44 (0)151 242 7940
Email me
Meet the team