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On Balance - Winter 2017

Delivering the very best client service to drive bottom line performance is the theme of this latest issue of On Balance.

Delivering the very best client service to drive bottom line performance is the theme of this latest issue of On Balance.

Our broad range of articles cover new and tried-and-tested ways of ensuring the client experience remains positive.

After seeing more than 5,000 babies born, Manchester Fertility is a business that understands better than most the value of delivery. Thanks to guest contributor Jonathan Koslover for providing his thoughts – both as a service provider and user.

Keeping your clients in the picture when things go wrong is equally vital to building relationships and another guest commentator, Glen Mullins, of vehicle fleet risk management business Vue CCTV, explains why.

On Balance also asks a range of companies about how good client service can keep them up-to-date in the ever-changing area of employment law.

To conclude our external contributions, Toby Train, of electrical product and service supplier Rexel, explains how clients are put at the centre of everything they do.

We also hear from specialists at Weightmans, including Fiona Turner, who outlines why standardised legal services solutions can never replace the human touch, and Fiona East, who emphasises the importance of protecting your brand when product liability issues arise.

Super-fast retail delivery is integral to the customer experience and Matthew Williamson explains how this is driving developments across the whole supply chain, while Elaine McIlroy considers the implications for skills shortages if there is a 'hard Brexit' crackdown on EU immigration.

Elsewhere in this issue, Simon Colvin explains how the client experience can be enhanced by using Weightmans' Environmental Defence and Advisory Service (EDAS).

We do hope you find this issue of On Balance engaging and helpful – and please get in touch if there are areas or aspects you would like to explore further. Email us at: onbalance@weightmans.com.