Awaab’s Law Compliance Tool: Safeguarding Social Housing for the Future
Everything landlords need to stay compliant, efficient, and tenant focused.
Introducing Awaab’s Law
Awaab’s Law represents a significant step change in the regulation and governance of social housing in England, placing the health, safety, and well-being of tenants at its core. This new legislative framework requires landlords to address issues that pose a significant risk to the health of their tenants.
Awaab’s Law also follows a significant rise in housing conditions claims over the past decade, costing social housing providers millions of pounds annually in legal fees, repairs, and reputational management.
Awaab’s Law is set to commence its first phase on 27 October 2025 and applies to all landlords of social housing in England. The legislation brings with it a host of new legal obligations and operational challenges, with an increased risk of civil litigation, financial penalties, reputational harm, and regulatory scrutiny for non-compliance.
What Is Awaab’s Law?
Awaab’s Law is a comprehensive regulatory framework that enforces strict requirements on the condition, repair, and maintenance of properties in the social housing sector. The law’s core aim is to safeguard tenants’ physical and mental health by ensuring their homes are free from hazards such as damp, mould, electrical faults, and structural deficiencies.
Key provisions include:
- Rapid response to hazards posing a significant risk of harm: Landlords must investigate and remedy reported issues within legislated timeframes.
- Mandatory offers of temporary rehousing where response times cannot be met.
- Transparent data handling: Providers must systematically document, track, and report on claims and repairs to facilitate effective oversight.
- Protection of vulnerable tenants: The legislation recognises the risk of exploitation and introduces safeguards to ensure tenants receive legitimate, high-quality support when reporting issues.
- Strict reporting requirements within prescribed timeframes.
Meet the Awaab’s Law Compliance Tool
Our Awaab’s Law Compliance Tool is a comprehensive, technology-driven solution developed in direct response to Awaab’s Law. Developed following extensive consultation with sector leaders, our tool is designed to streamline every aspect of compliance with Awaab’s Law, from initial tenant notification to final resolution, including reporting to tenants in compliant format, prompting “competent investigators” to the relevant parts of the legislation at every stage to ensure nothing is overlooked.
How the tool works and empowers your organisation
The Awaab’s Law Compliance Tool offers a suite of modules that can be seamlessly integrated with your existing property management and repairs systems or can operate as a standalone platform. Its core features include:
- Automated Hazard Tracking and Notification: Instantly log, categorise, and track tenant-reported hazards, ensuring nothing falls through the cracks. Intelligent workflow automation assigns priority levels and deadlines in line with statutory requirements.
- Repairs and Maintenance Scheduler: Coordinate and monitor all repair activities, from initial assessment to completion. The tool keeps repair teams accountable and provides real-time updates to both landlords and tenants.
- Comprehensive Claims Management: Manage and defend against housing condition claims efficiently. The tool maintains a full history of previous claims, flags potentially unmeritorious or duplicate submissions, and supports pre-litigation decision-making.
- Data Analytics Dashboard: Harness the power of data. Discover trends in defect types, geographic hotspots, and average claim values. Use insights to proactively allocate resources, forecast budgets, and identify training needs for frontline staff.
- Compliance Audit Trail: Generate clear, auditable records for every stage of the complaint and repair process, supporting regulatory reporting and reducing the risk of adverse Ombudsman findings.
- Vulnerable Tenant Safeguards: Built-in alerts identify situations involving vulnerable tenants who may be at greater risk of exploitation, allowing for swift action and referral to trusted support services.
Who Is the Tool For?
Our solution is designed for social housing providers in England who will all be required to comply with Awaab’s Law from 27 October 2025.
Getting Started
Ready to strengthen your compliance and put tenant safety first? Request a free demonstration of our Awaab’s Law Compliance Tool today and see how your organisation can:
- Meet and exceed all statutory requirements under the new law
- Reduce the cost and complexity of claims and repairs management
- Enhance your reputation as a responsible, tenant-focused landlord
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